They neglected to check to see if my daughter had influenza so I took her to her pediatrician today and she tested positive, so I had to deal with this all weekend!! VERY UNPROFESSIONAL
The pa is not knowledgeable and doesn't cross check things she prescribes with medications you currently take. Good thing I checked before taking....
The receptionist staff and nurses are great. Dr. Slim is the best I always request to have her, very patient, thorough, listens and treats appropriately, Korey-PA was great similar to DR. Slomis, however Adrienne Kennedy-PA I will walk out before she sees me again. I went to urgent care because I couldn't get into my doctor for a follow up from my first visit on 7/3/17 and I wasn't getting relief from the meds ordered which I normally do with bronchitis and was continuing to have fevers. This in total going on 4 days I am now weak because of it she was more concerned with why I wasnt going to my doctor which I told her, why I wasn't working(due to the fevers and how awful I was my work sent me home and agreed another appointment was needed) which I told her. She listened to my lungs, looked in my ears and throat said your fine you don't need any other medication. I told her I recognize clinically and textbook I look fine but symptom wise I am not, she said well if it hurts to breath then go to the ER I informed her it's my lungs not different from Monday. She said she would excuse me from today but there was no reason to not work with fevers with antibiotics. I asked her if she works in such conditions and she said she does so FYI she works when she has a fever even with antibiotics she could be infecting you! When I told her I would try to get into my doctor she ordered prednisone for the inflammation and wrote me off work till Friday to give me time to get into my doctor. When asked to fax the time off document to my employer she refused stating I could do it. I informed her they are requesting it and I work in Lansing. Informed I would take a picture and text it to my boss informing her that she the doctor refused to fax it. Once I got home I took the prednisone and previous meds ordered and fell asleep and got some relief. If she would have listened instead of had terrible bed side manners i wouldn't have been so upset. Easily explaining I understand your not getting relief compared to the past the current meds are the best however prednisone may help out some. Fevers aren't considered contagious when fighting an infection when on antibiotics so by tomorrow you should feel some relief with prednisone. That would have been much better instead of attacking me and making me feel like I was abusing urgent care, trying to get out of work or something else. I left in tears!!! I see my doctor tomorrow. No one should have to feel that way!
My visit was very pleasant. All of the staff were extremely friendly and accommodating. My wait time was minimal given the circumstances. This was my first Urgent Care experience. I was nervous about the type of care I would receive after viewing the reviews of similar facilities, but it wasn't even close to the horror show I expected. I would definitely recommend this facility.
Spoke with the manager of the urgent care, Bonnie. Bonnie apologized for the treatment I received, she indicated it was not appropriate and not how the urgent care is ran. Both she and the over seeing doctor will be meeting with Adrienne to handle the situation. I will not have to pay my co pay. I was very pleased with my conversation with Bonnie she was very concerned with me. She wrote down the change in medications I received from my primary care doctor and was very empathetic and companionate!
Very good experience with these people. Even though the university that supports this med center is my home university's biggest rival, their med service is exceptional! I rate this place 5 stars.
Urgent Care And Occupational Health Midmichigan Urgent Care Alma is a US Health facility based in Alma, Michigan. Urgent Care And Occupational Health Midmichigan Urgent Care Alma is located at 321 E Warwick Dr, Alma, MI 48801, USA.
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